Monday, April 23, 2018

Mac PDF Issues

Some Mac users are experiencing an issue where StudioCloud will crash if a pdf is opened. This is an issue with Adobe Air which we have reported to Adobe and are waiting for a fix. Here is the temporary workaround until Adobe fixes this issue.

Step 1: Update to the latest minor update to receive the new pdf viewing options

Refer to the section "Enabling Updates For Minor Release Updates" in the following tutorial. If you have StudioCloud version 3.1.465 or later you can skip step 1.

Click here for instructions on how to update to the latest minor update.

Step 2: Change the settings to open the pdf using your local pdf viewer

Refer to the section "How to Open the PDF File in the Computer's Default Viewer Program" in the following tutorial.

Friday, April 6, 2018

European Union GDPR


What is the GDPR?

If you are located in the European Union then the GDPR applies to you. The General Data Protection Regulation (GDPR) is a set of new rules for handling client information.

How can your client's view their information stored in StudioCloud?

Your clients can view their information stored in StudioCloud by logging into the new Client Portal. The client portal includes their client details, sessions/appointments/events, invoices, and payments as well as many other features.

Click here for information on how to use the client portal.

How can my client's access the client portal?

You can add the Client Portal to your website or email a link to the client portal directly to a client if they ask for their information.

Click here for how to add the client portal to your website or email it to a client.

What do I do if a client requests to have their information deleted?

If a client  requests to have their information deleted and they do not have an invoice then you would delete their client information.

If a client requests to have their information deleted and they do have an invoice then you will need to refer to legal advice regarding how long a client's invoices need to be saved before they can deleted. Please note that deleting an invoice will change the reports located under point of sale.

Does StudioCloud share any of my clients information with any third party companies?

No! Per our terms of agreement StudioCloud does not share your client information with any third party.

Are StudioCloud's facilities secure?

Yes. You can read more about our physical online solutions in the links below.

Click here for information on how StudioCloud stores information online.

StudioCloud stores information using Amazon AWS services. Click here to view Amazon's AWS personal data certifications.


Thursday, April 5, 2018

New Mobile Friendly Client Portal

StudioCloud is excited to release its new mobile friendly HTML5 client portal.

Click here to view screen shots of the client portal as well as setup instructions

The new client portal supports the following new features:
  • A client can view their contact info.
  • A client can update their contact info, if you so desire, using a Cloudform of your choosing.
  • You can add additional CloudForms to the Client Portal so that clients can have options to book all sorts of different types of sessions/events/appointments
  • Clients can view and esign contracts or view previously esigned contracts
  • Clients can view and pay their invoice balances if you have a merchant account.
  • Clients can also pay outstanding payment dues
The new client portal supports the following ways of letting customers access it:
  • The client portal can be embedded in your website.
  • The client portal can be emailed to your clients directly from StudioCloud
  • The client portal can be added as a link in your email templates
The new client portal does require a paid subscription. Any subscription will give you access to the client portal.




Friday, March 16, 2018

Resolve Email Issues

Over the the latest few days we have been noticing some minor issues with different email providers such as gmail and yahoo not working with some StudioCloud accounts that are sending emails using SSL encryption. If you experiencing the error message "Can not authenticate" or another error message that you haven't seen before and you have not changed your password recently it might be related to this problem.

Here are the steps to resolve this issue.
  • Click on Settings
  • Click on Manage Email Accounts
  • Edit the email account that is having issues
  • Click on the Outgoing Mail tab
  • Change the SMTP Port to be 587
  • Change the Type of Encryption to be TLS
  • Click the save button
If the above steps do not resolve your issue please refer to the tutorial in the following link for other reasons why this issue may be happening.



Friday, January 26, 2018

Updated Event & Session Window


With the latest minor release of StudioCloud the event/session/appointment window has been updated to streamline workflow. The changes are listed below.

How To Update To The Latest Minor Update
  • This update is a minor update. You can update to it by clicking on Help and selecting the "Show Major and Minor Updates" followed by the "Check for Updates" button

Changes For Everyone
  • Event Number, Jobs, Assigned Employees, and various other features have been moved to the settings tab
  • The clients table dynamically adjusts based on the number of clients to provide more space for the event notes when only a limited number of clients are scheduled.
  • The event location is minimized by default to provide maximum space for the event details.


EmployeeBoost Specific Changes
  • The event details, event location, and marketing campaigns have been moved to the Settings tab
  • The "Show All Employees" checkbox has been moved to an employee options menu where you can select if you want to view all the employees or filter the employees by scheduling role.
  • The "Show All Locations" checkbox has been moved to a location options menu located right below the locations table. This new menu lets you select if you want to view all the locations and also gives you the option to filter the locations by a location group.
  • The "Show All Equipment" checkbox has been moved to a equipment options menu located right below the equipment table. This new menu lets you select if you want to view all the equipment and also gives you the option to filter the equipment by a equipment group.
  • Each of the menus now support having a default set so it automatically selects your preferred options.

PartnerBoost Specific Changes
  • The schedule employee section size has been adjusted to fit the space and the event details, event location, and marketing campaign have been added below the schedule employee section.
  • The "Show All Employees" checkbox has been moved to an employee options menu where you can select if you want to view all the employees or filter the employees by scheduling role.
  • The employee options menu supports having a default set so it automatically selects your preferred options.

Free and Add-On Only Specific Changes
  • The scheduling options are not displayed at all for these types of subscriptions