We just want to let everyone know there was a server update that occurred tonight (April 1st, 2020).
To avoid any issues with syncing, please make sure you are on version 3.1.522 or higher. If you haven't updated in the last three or four months you will need to update. You can go under the Help section in the program to update.
Also, for free accounts, if you haven't updated to the latest version with changes to the free account, you will have until Friday, April 3rd, 2020, to do so. If you need to get your data on to other computers, etc. please do this before then.
If you already updated but need to sync your data, you can open the program and click on Help, find version 524 and click the install release button next to it. This will downgrade you to the previous version and will allow you to sync just fine. This will work until Friday, April 3rd, 2020, if you need to get your data onto other computers.
Please let us know if you have any questions or concerns. Thank you all for your patience and understanding. We hope you are all safe and well.
Tuesday, March 24, 2020
We hope you are all staying healthy and well with all that is going on. The StudioCloud team recognizes that this is a very stressful time for families and the small business owners who we serve. Our team has been discussing ways that we can help ease the burden through these coming months.
Please know that we are here to support your business in any way we can. We greatly appreciate our loyal customers; many of you have been with us since 2007. We feel that this can be a great time to organize and strengthen your business with the downtime you may experience and we want to help you do that.
Starting today, all EmployeeBoost and PartnerBoost accounts can schedule a complimentary, one hour, one-on-one screen share meeting with a StudioCloud rep. During this meeting we will be on the phone with you while sharing your screen. This is the time to set up those features that you have not had time to fully utilize. Have you been wanting to set up automatic marketing campaigns, surveys to see how you can better serve your customers, automatic appointment reminders, birthday greetings, or thank yous? Have you been wanting to set up a workflow with pipelines to keep everything organized? Let us help you come out of this downtime stronger than before. We will also begin doing some online training to set up more general processes for all accounts. The first one will show you how to connect a rescheduling form to the automatic appointment reminders you already have set up.
Changes To Free Accounts
During this time we also need to make some changes to StudioCloud’s free product. Since 2009 we have offered a free account to small businesses that are just getting started. We are dedicated to continuing to offer these accounts but there will now be some limitations associated with them. We feel this is the best way to be able to support all levels of StudioCloud customers for years to come.
Free accounts will now be limited to 300 clients, 300 sessions, and 300 invoices. Cloud syncing will also not be available to free accounts. Please be aware that you will be able to access all of your data. This limit only applies when you create a new client, session, or invoice. Any data you have already entered into StudioCloud, will still be available to you. Our goal is to not disrupt anyone’s business as we make these changes. If you have exceeded this limit, or need cloud syncing, please subscribe to one of our add-on’s which cost $10 per month to not have limitations and to access cloud syncing. Otherwise, we recommend using group operations to delete any clients, sessions or invoices that you are not currently using.
The point of this is to be able to serve all of our clients well, not to harm anyone’s business. Please email me directly at firstname.lastname@example.org if this change will harm your business. We are happy to postpone this for you and not have your account impacted during Covid 19 shutdowns.
Please let us know how else we can support you at this time. Please also let us know what other online class topics you would like to see. Stay healthy and safe everyone! The StudioCloud Team