Due to overwhelming demand for StudioCloud’s products we need to re-emphasize our support policies in order to continue to give our paying clients the best possible customer service.
In 2010 we released StudioCloud’s free product and announced that the free product did not come with customer support. Free StudioCloud accounts could and still can access the written tutorials, video tutorials, and/or community forum but other support options were not available to them.
Over the last few years, we have not been strict in enforcing this policy. However, due to the large number of customers who are using our free services, we are now enforcing that policy and we will no longer be able to provide support for free accounts.
When you sign up for a free StudioCloud account, you also receive a 15 day free trial of all of StudioCloud’s services. During the 15 day free trial period, you will receive support in order to make sure you can get StudioCloud up and running. We encourage you to take advantage of this time period to really try out StudioCloud.
After the 15 day free trial has expired you will need to subscribe to the PartnerBoost, EmployeeBoost or one of our add-on products, which start at $10 a month, to receive support. All of our paid for services come with live chat, email, and trouble ticket support. Please also note that StudioCloud does not have any contracts, our subscriptions are month to month, and you can cancel at any time.